Business functions are the underlying activities that allow your company produce goods or services to its customers. These essential operations assist your business to generate revenues and increase the effectiveness of its processes.
When a department in your business performs a task to a high standard, you know precisely who you should reward. When a mistake occurs in the context of a clearly defined task, you can easily identify the person responsible. This type of clarity does not exist when the definition of a job is unclear, which could cause accidental overlap and confusion between departments.
It is crucial to know the difference between business processes and business functions to avoid confusion. A process is comprised of tightly connected tasks that have a particular goal, while a business function encompasses more general activities that are usually interconnected. A HR business function, for example, might be involved with the hiring process, disciplinary procedures, and training programs.
The proper organizational structure to support your business functions will be contingent on a myriad of factors. This includes your goals and objectives, the issues that have arisen, and the projects in high demand. But to maximize the value of your company, it’s essential that you take three steps: align on a value-creation narrative, take a BU-back approach to function design, and identify a corporate-function archetype.
Aligning on a value-creation narrative using a BU-back approach to the development of functions and establishing a corporate-function archetype may sound complicated, but they will save your company time and frustration in the end. This will not only prevent duplicate work and accidental overlap as well as give your employees a better understanding of how their work contributes to the success of your company.
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